Purchases & Refunds
If your payment isn't going through, don't worry. Online payments can sometimes be declined for several reasons, including insufficient funds, incorrect card details, an expired card, bank restrictions, or a failed security/OTP verification.
Please try the following:
Check your card details — Make sure your card number, expiry date, and CVV are entered correctly.
Check your account — you have sufficient funds to complete the payment.
Complete the OTP/security verification — If your bank sends an OTP or asks you to confirm the transaction, complete the verification before leaving the payment page.
Check with your bank — Your bank may have declined the transaction or restricted online payments.
Try again later — Temporary network or payment-processing issues can sometimes cause a transaction to fail.
Try another payment method — If the problem continues, another supported card or payment option may work.
Still having trouble? Contact the Elearntra Support Team and provide your payment reference or transaction details. We'll help you determine the next step.
If you need to request a refund for a course you purchased on Elearntra, please contact our support team as soon as possible.
To help us process your request quickly, include:
The email address associated with your Elearntra account
Your order or transaction reference
The name of the course you purchased
The date of purchase
The reason for your refund request
Our team will review your request according to the Elearntra Refund Policy and notify you of the outcome.
If your refund is approved, the payment will normally be returned through the original payment method used for the purchase. The time it takes for the funds to appear may depend on your bank or payment provider.
Having a problem accessing your course? Please contact us first. If a technical problem prevents you from accessing a course you paid for, our support team will work with you to resolve the issue.
Need help? Contact Elearntra Support
Redeeming a coupon on Elearntra is quick and easy.
Choose your course and click Enroll Now or Add to Cart.
Go to your Cart or proceed to Checkout.
Look for the Coupon Code or Have a Coupon? field.
Enter or paste your coupon code into the field.
Click Apply.
Check that the discount has been applied and that your total price has been updated.
Complete your payment if there is a remaining balance.
Having trouble with your coupon?
Make sure the code is entered correctly and has not expired. Some coupons may only apply to specific courses or promotions.
If your coupon is still not working, contact Elearntra Support and provide the coupon code and the course you are trying to purchase. We'll help you resolve the issue.
Making Courses
You can update your name from your Elearntra account profile.
Log in to your Elearntra account.
Go to My Account or Profile.
Select Edit Profile or Account Settings.
Update your first name and/or last name.
Click Save Changes.
Your updated name will be reflected on your account.
Need help?
If you cannot change your name from your account settings, contact Elearntra Support and provide the email address associated with your account. Our support team will assist you.
If you no longer want to receive promotional emails, newsletters, or updates from Elearntra, you can unsubscribe at any time.
Simply open any Elearntra marketing email and click the “Unsubscribe” link, usually located at the bottom of the email. Follow the instructions on the unsubscribe page to confirm your preference.
Once you unsubscribe, we will stop sending you marketing and promotional emails.
Still receiving emails?
If you continue receiving marketing emails after unsubscribing, please contact Elearntra Support and provide the email address associated with your account so we can assist you.
Note: You may still receive important service-related emails, such as account, payment, security, or course-related notifications, because these are necessary to provide services to you.
How do I change my password?
You can change your Elearntra password from your account settings.
Log in to your Elearntra account.
Go to My Account or Profile.
Select Account Settings or Change Password.
Enter your current password.
Enter your new password and confirm it.
Click Save Changes.
Your password will be updated, and you can use the new password the next time you log in.
Forgot your password?
If you cannot remember your current password, click “Forgot Password?” on the login page and follow the instructions sent to your registered email address.
Security Tip
Choose a strong, unique password and avoid sharing it with anyone. For better security, use a combination of uppercase and lowercase letters, numbers, and special characters.
If You Have Any Questions You Can Call Me 24/7
Take the First Step
Have a question about our courses, enrollment, payments, or how Elearntra works? We're here to help.
Whether you're ready to start learning or simply want to know more, don't hesitate to reach out. Our goal is to make your learning experience as simple and rewarding as possible.
Your next opportunity to learn could be just one step away.
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Explore our courses, discover new skills, and begin your learning journey with Elearntra today.